At xtrendyoutfitslojhg Fashion Group, we strive to ensure your complete satisfaction with every purchase. Please review our comprehensive return and refund policy below for detailed information about our procedures.
You may cancel your order at any time before it has been processed for shipping. Once your cancellation request is received and verified, we will issue a full refund to your original payment method. Please note that orders already in transit cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Please ensure the items are securely packaged to prevent damage during return shipping. We reserve the right to refuse returns that do not meet these conditions. Certain items, such as personalized or intimate apparel, may be exempt from returns for hygiene reasons.
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to the original payment method. Please allow up to 10 business days for the refund to appear in your account after approval. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). For returns that qualify for free return shipping, we will deduct the original shipping charges from your refund amount.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company as processing times may vary. Some financial institutions require additional time to post the refund to your account. If you've completed this step and still haven't received your refund, please contact us immediately. We will investigate the matter and work with our payment processor to resolve any issues. Please have your order number, return tracking information, and payment details ready when contacting us about missing refunds.
For any questions regarding our return policy or to initiate a return, please contact our customer service team:
Company Name: xtrendyoutfitslojhg Fashion Group
Address: 28 Ermou Street, 10563 Athens, Greece
Phone: +30 21 0723 5849
Email: [email protected]
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM (EET), excluding public holidays. We aim to respond to all inquiries within 24-48 hours during business days.
